In an attempt to better service our clients, you the client MUST follow our policy in order for us to complete your job in a timely fashion.  Your collaboration in submitting ALL information regarding your job order (size, colors, copy, & design specifications) to Rush Flyers as soon and thoroughly as possible, will aide us in processing your order in a professional manor.  Failure to do so may delay completion of your job.

1. This letter serves as a company disclaimer in case the client fails to complete the job order properly.
   
   
2. Design Fees are non-refundable regardless if the design is used or not.  Payment in full needs to be received prior to beginning work.  There will be no cash refunds except for jobs that are not printed minus any design fees.
   
   
3. Once a job has been sent to print the order cannot be cancelled.
   
   
4. Rush Flyers extends ONE (1) FREE text charge per job we design. Each additional change to the artwork or text will cost an additional $75 per hour.  Fees for changing the artwork must be paid prior to changes being made.
   
   
5. Customers must proof work designed by Rush Flyers.  Jobs will NOT go to print until Rush Flyers receives a signed “Design Approval” form or some other form of written approval.  We cannot assume responsibility for spelling errors, missing or incorrect information that you fail to submit or correct.
   
   
6. Please understand that the design/print production process is as much an art as it is a science.  Occasionally there will be delays due to technical malfunctions, equipment failure, or file problems.  We will make every effort to keep these events from affecting production and / or delivery of your order.
   
   
7. To provide you with the significant price discounts we offer, we produce our product in a “gang run” format.  We will make every effort to produce a reasonable representation based on your supplied materials but you must be aware that we do not guarantee color matching.  Due to the nature of gang run printing it is standard that the color may shift up to 15% which also includes darkening.  In addition, files submitted digitally that do not explicitly follow our specifications are not eligible for reprinting or a refund.
   
   
8. We stand behind our work.  If you are unhappy with the quality of the printing or cutting, Rush Flyers will be happy to discuss a possible reprinting your job free of charge or a partial printing credit depending on the nature of the problem.
   
   
9. Production and delivery times are not contractual.  If your item is time sensitive plan well in advance.  There will be no refunds for jobs that do not arrive by your “deadline”.  Jobs will be shipped per your original invoice unless you choose to pay for a shipping upgrade due to time issues. All shipments require your adult signature upon arrival. If you are unavailable to recieve the shipment at the shipping address you provided when placing your order it is your responsibility to call the shipping company and arrange for pickup at thier location. Returned shipments to Rush Flyers will not be refunded and additional shipping cost will be required prior to reshipping your package.
   
   
10. All designs created by Rush Flyers are copyrighted and can only be reproduced with Rush Flyer’s approval.  Any reproduction without Rush Flyer’s approval will be subject to fines per copyright law.  Fees for the authorization of printing Rush Flyers artwork elsewhere will be at Rush Flyer’s discretion.
    
    
11. RUSH FLYERS WILL NOT BE RESPONSIBLE FOR ANY SHIPMENTS LOST OR DAMAGED DURING SHIPPING.  ALL CLAIMS MUST BE MADE WITH THE COMPANY THAT THE SHIPPING WAS DONE WITH.
    
    
12. Rush Flyers will not be responsible for designer errors including if the file is sent without proper room left    for cutting. The blade will take off exactly 1/8 inch – ¼ inch off each edge of the cards so anything that you do not want cut off needs to be at least 1/8 – ¼ inch from all edges of the card.  We can not guarentee precise cutting. Due to the nature of gang run printing please allow room for overruns and under runs. This may sway 10% either way.
    
    
13. If the piece needs to be mailed then the client is responsible for notifying a rush flyers employee via purchase order form so we can make sure the count is exact .Extra charge may be required.
    
    
14. Flyers sent via Delta Cargo Services will be shipped to the airport indicated by client on the RUSH FLYERS ORDER FORM, and must be picked up by client there.  Not picking packages up from airport, does not nullify the order placed with Rush Flyers, and you are still subject to be charged.  Packages left at the airport for over 7 days are subject to storage fees and will not be paid by RUSH FLYERS.  Rush Flyers is not responsible for lost, or damaged packages via Delta.
    
    
15. By signing this contract you agree that you understand the estimated in house turnaround times associated with your product as stated here: https://www.rushflyers.com/turnaround . You also understand that these are just estimates and turnaround time is based on business days and is not contractual.
    
    
16. Once an order has been placed, if client cannot provide Rush Flyers with the proper files for print, and wish to cancel order, a 15% administrative fee will be assessed.
    
    
17. By signing this contract you agree to all the terms listed above and understand that this contract will be in effect for all jobs from the date on this contract until such time as Rush Flyers may revise the contract.